Last updated: July 3, 2026
This Shipping Policy gives customers a clear summary of how Vjqnd prepares orders, hands parcels to carriers, and shares tracking information. Our goal is to keep the process simple and helpful, from browsing through delivery and any after-sale questions. The store currently serves customers in Singapore, and checkout amounts are displayed in USD.
For orders containing bathroom toilet foot stools, we use the product record and customer shipping details to prepare the parcel and send tracking after carrier handoff. Because customers compare bathroom toilet foot stools by everyday utility, we keep references to dimensions, color, quantity, care, and package contents visible across policy pages.
TRANSIT, HANDLING & ORDER CUT-OFF TIME
- Order Cut-Off Time: 2:00 PM Pacific Standard Time (Los Angeles), GMT-08:00.
- Handling Time / Processing Time: 1-3 Business Days, Monday-Saturday, after payment is successfully authorized through Shopify Payments.
- Transit Time: 7-13 Business Days, Monday-Saturday, after the order has been processed and handed to the carrier.
- Total Estimated Delivery Time: 8-16 Business Days, including order processing and transit.
Business Days are Monday-Saturday. Public holidays and carrier non-service days are not counted, and orders needing verification may require customer confirmation before shipment.
SHIPPING COST
We are pleased to offer Free Shipping on all orders within Singapore. No minimum purchase required. Standard shipping is provided at a cost of 0 USD for eligible orders, and the checkout Shipping field should display 0.00 USD for standard delivery.
DELIVERY AREA
Currently, we only ship to addresses within Singapore. We do not ship to international destinations, P.O. Boxes, or military addresses (APO/FPO).
A complete delivery address is required at checkout. Customers should check the street address, unit or apartment number, postal code, and contact details before submitting payment. Customers in Singapore should be able to compare product details, shipping expectations, and return steps without finding conflicting statements.
SHIPPING METHODS & COURIERS
We partner with reliable couriers including USPS, FedEx, DHL, and UPS to ensure safe and timely delivery of your items.
Orders may be routed in more than one package when that is better for inventory, carrier rules, or parcel protection. Split shipments arranged by us do not create an extra standard shipping charge.
Bathroom Foot Stool Packing Notes
Vjqnd foot stools are checked before shipment for height, top texture, rubber base pads, hinge or frame shape, U-shaped inner curve, and listed package quantity. Foldable models may ship in a compact folded position, while fixed-shape models may use protective packing to reduce scratches, edge scuffs, or pressure on rubber feet.
Because bathroom floor products can be sensitive to surface marks, packing review focuses on keeping the usable top surface and base pads clean before carrier handoff. The parcel should match whether the order is a U-shaped stool, folding foot stool, or slim toilet footrest.
ORDER TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can track your package via our Order Tracking page or directly through the courier's official website.
For shipment concerns, customers should send the order number, tracking number if available, and photos when a package or item is damaged. We will review the information and help with the appropriate next step. For condition-based questions, photos of the item and packaging are more useful than general descriptions alone. bathroom toilet foot stools are reviewed with attention to listed material, included pieces, package condition, and ordinary household use. Contact support@vjqnd.shop for shipment support.
CONTACT
For shipping questions, contact Vjqnd support at support@vjqnd.shop or +19297393732. Support hours: Monday-Saturday: 9:00 AM - 5:00 PM PST.
Model-by-Model Shipping Review
Vjqnd treats each bathroom foot stool model differently during packing. The U-shaped stool is reviewed for the inner curve and rubber feet; the folding stool is reviewed for hinge alignment and folded profile; the slim toilet footrest is reviewed for narrow shape and base-pad placement. These checks help prevent the parcel from being prepared as a generic household stool instead of the specific bathroom footrest selected at checkout.
Stools may arrive with light protective wrapping around the top surface or underside. Customers should remove packing materials before bathroom placement and check that no carton insert, plastic wrap, or label remains on the rubberized base pads.
Bathroom Accessory Shipping Scope
Vjqnd ships physical bathroom foot stools only. The shipment does not include installation, bathroom floor preparation, anti-slip mats, wall fixtures, cleaning supplies, or professional safety assessment. The parcel is prepared around the listed stool and any included product materials shown in the package contents.
Before carrier handoff, packing checks focus on practical product details: whether the stool is the correct color, whether the top texture is visible, whether rubber feet are present, whether hinge areas are protected for folding models, and whether the product profile matches the selected SKU.
Floor-Contact Product Packing
Because these products contact bathroom floors, underside and foot-pad cleanliness matters. Vjqnd packs new items so the underside remains unused before delivery. If a customer sees transit scuffing or carton damage, support can review photos under the damaged-item process.
Non-Service Shipment Clarification
A Vjqnd shipment contains the ordered household foot stool and listed package materials only. It does not include fitting advice, bathroom assessment, installer service, anti-slip floor treatment, or health-related consultation. Shipping review is limited to physical product accuracy and parcel condition.
Shipment Identification for Bathroom Stools
Shipping labels and packing notes identify the product as a household bathroom foot stool or footrest. The package is not marked or handled as medical equipment, clinical equipment, mobility equipment, or a professional installation kit. This distinction helps keep the shipping record aligned with the product page and payment record.
If a parcel appears damaged on arrival, customers should photograph the outside carton and the specific stool detail, such as hinge, underside, rubber pad, top texture, or side edge. These photos help support distinguish transit damage from use wear, bathroom-floor residue, or an incorrect model.