This Contact Us page keeps Vjqnd customer support details, business identity, and official contact routes in one place. Our goal is to keep the process simple and helpful, from browsing through delivery and any after-sale questions. The same contact details are used in the footer so customers and review systems can verify the store operator without conflicting information.
OUR IDENTITY
Legal Business Name: 123 SWIM ABC LLC
Store Name: Vjqnd
Physical Business Address: 505 ODYSSEY WAY 211, MERRITT ISLAND, FL, 32953
CUSTOMER SUPPORT HOURS
Support Hours: Monday-Saturday: 9:00 AM - 5:00 PM PST. These hours align with our order handling schedule for processing customer messages, shipment questions, return requests, and product support.
HOW TO REACH US
Current Support Email: support@vjqnd.shop
Business Phone Number: +19297393732
When contacting us about an order, please include the order number, the email address used at checkout, and a clear description of the question or issue. For damaged or incorrect items, include photos of the product and packaging so we can review the matter efficiently.
Customers can help us resolve questions faster by including the order number, item name, delivery address confirmation, and a concise description of the issue. For condition-based questions, photos of the item and packaging are more useful than general descriptions alone.
Support requests are handled during the stated hours. Some cases, including delivery exceptions, return inspection, payment verification, or damaged parcels, may require additional details before we can complete the review.
BATHROOM FOOT STOOL ORDER QUESTIONS
For delivery or condition questions, include the order number and photos of the relevant foot stool detail when possible. Useful examples include the textured top, rubber base pad, folding hinge, underside, U-shaped curve, side edge, carton label, or protective packing.
Please avoid sending unnecessary personal bathroom photos or health information. A close photo of the product part is usually enough for support to review the issue.
NON-MEDICAL SUPPORT BOUNDARY
Vjqnd support can answer questions about order status, shipping, returns, damaged parcels, missing package contents, listed dimensions, and visible product features. We cannot advise whether a stool is suitable for a medical condition, mobility limitation, bathroom safety need, or therapeutic purpose.
When sending photos, focus on the stool itself: the textured top, hinge, side wall, underside, rubber pad, U-shaped opening, or box label. This keeps support review practical and avoids unnecessary personal bathroom or health information.
MODEL IDENTIFICATION HELP
If you are unsure which product you ordered, describe the shape before sending a long explanation. The U-shaped model has an inner curve for around-toilet placement, the folding model has visible hinge points, and the slim footrest has a narrower rectangular profile. These details help Vjqnd support locate the correct order record quickly.
For replacement or return questions, please do not send photos of people using the item. Send the stool alone on a clear floor or tabletop, with close-ups of the relevant surface, hinge, foot pad, or underside.
SUPPORT LIMITS FOR BATHROOM USE
Vjqnd can explain listed dimensions, package contents, return steps, and shipping status. We cannot inspect your bathroom floor remotely, confirm suitability for wet tile, or provide fall-prevention advice. If the question depends on personal balance, health, or accessibility needs, please consult an appropriate professional rather than relying on store support.